Flyparks Terms and Conditions

Terms & Conditions

Please read these Terms and Conditions carefully before handing over your keys.  We've tried to make them short and as easy to read and understand as possible.This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.

1. Your rights and responsibilities:

a) Please refer to the email you receive from us acknowledging your booking for details of collection and delivery procedures. It is important that you follow these closely. If in doubt call 01392 446304 for assistance.
b) Make sure your vehicle is in a roadworthy, safe and legal condition with full insurance, road tax and MOT.
c) On arrival at our car park, the airport, or your hotel (as the case may be) you must:

Remove your luggage and any personal possessions which you may need for your trip from your vehicle. Your personal possessions and luggage are your responsibility at all times.

Present your booking confirmation (or quote your booking reference) to our representative (or B & B reception). Please remove house keys etc. Tell us about any non-standard vehicle immobiliser or security features.

On your return to the UK please follow the procedures referred to in paragraph 1 a) above. Then, once you have made contact with our representative, you must:

Produce your copy of the booking confirmation form. You may be asked for proof of identity.  We may refuse to hand over the vehicle if you can not establish to our reasonable satisfaction that you are entitled to it.
pay any supplementary parking charge due (see 2 b) below).
inspect your vehicle and report any damage to our representative before you leave. Failure to do so may prejudice subsequent claims.

Any claims that arise must be brought to the attention of a member of staff when the vehicle is handed over at the end of the parking period. We regret that we cannot entertain claims that are notified to us after handover. All claims will be dealt with on a proven negligence basis. Any fraudulent claims will be reported to the Police and photographic evidence will be handed over.

The vehicle will be parked at Flyparks Ltd secure premises for the duration of the parking period with the exception of the day of collection & return when the vehicle will be parked at Fair Oak House for a short period in order to facilitate smooth operation of the collection and return process.

Any Customer wishing to reclaim their vehicle prior to expiry of the agreed parking period will be required to give reasonable notice during normal working office hours of their intention to collect their vehicle prior to the day of expiry of the agreed parking period. Flyparks Exeter Ltd can accept no liability for any delay in making a Customer's vehicle available prior to expiry of the agreed parking period.

Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.

2. Our rights and responsibilities:

a) We will take all reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us your keys.
b) If you park for longer than the period you have booked for, we will charge you for the extra days at the full daily price that applies at the time and if you have not claimed your vehicle within a reasonable time after the end of your booked period or contacted us to agree a new arrangement we can regard your vehicle as having been abandoned.  We may then make arrangements for its disposal to cover our costs (but we will take reasonable steps to contact you before doing so) in accordance with the Torts (Interference with Goods) Act 1977. There are no refunds for early returns.
c) We may retain your vehicle until you have paid the full amount due.
d) Although we will generally keep your car at the same secure compound for the duration of the booking period we may move vehicles if we need to and reserve the right to move vehicles to our overflow car parks elsewhere in the vicinity.  All our drivers are fully insured against any damage which may be caused to your vehicle on the public highway. Whilst your vehicle is in any of our compounds however, you must rely on your own vehicle insurance policy.
e) Notwithstanding paragraph 2 d) above, should we accept liability for any damage to your vehicle we reserve the right to have the repairs undertaken by our own contractors.

3. We are not responsible for the following;

a) Insurance cover for you, your vehicle, or its contents, except for your vehicle when being driven by our drivers on the public highway.
b) Damage to your vehicle, including windscreens, wing mirrors, aerials, punctures, wheel scuffs, chip marks, minor scratches and dents, mechanical or electrical failure, or other events beyond our control, or any loss or theft of or damage to the vehicle’s contents.
c) Matters that are covered by your car, holiday, household, motor or any other more specific insurance. You must look to that cover for protection in the first instance.
d) The direct or indirect consequences of force majeure, terrorism, catastrophe, adverse weather, industrial action, cancellation of flights, loss of baggage, traffic conditions, vandalism, failure of third parties to comply with their obligations to you (whether contractual statutory or otherwise) or criminal activity of any description.
e) Any natural deterioration in the vehicle's condition while it is with us.
f) Property left unattended in your vehicle, on our site or in courtesy vehicles and trailers.
g) Claims you make after you have collected your vehicle from us.
h) Any consequential (indirect) losses including but not limited to the cost of car hire hotels meals or other expenses incurred by you.
i) Delays due to wrong information on the booking form.

Despite the above, we will always accept liability for death or injury caused by our negligence. If any other loss or damage is suffered by you as a result of our negligence then we will accept liability for the loss or damage which flows directly from that negligence and which is a reasonably foreseeable consequence of it. The terms and conditions above do not affect this or your rights and remedies in the event of any deliberate act or omission by any member of our staff.

Other terms

1. Privacy

We collect and record information about you to enable us to provide you with the best possible service, and to enable us to process your booking. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We will not use this information to contact you for marketing purposes, should you ask us not to do so and we will not share your information with any other organisations.
If you have any questions/comments about privacy or if you wish to know what information we hold about you please email us at info@flyparksexeter.co.uk. If you find any inaccuracies we will do our best to delete or correct them promptly.

2. Prices

We do adjust our prices from time to time. We recommend you visit our web site for the most up-to-date prices.    All prices include VAT at the current rate.

3. Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel your booking, starting from the day after we confirm it.  If you cancel within that period you will be refunded all charges that you have paid to us unless you cancel after the booking period begins (i.e. at any time after the pre-booked arrival time or (in relation to the “meet and greet” service) after we dispatch our driver to come and collect your vehicle from you, if sooner) in which case you will remain liable for our charges for each day or part day from then up to and including the date when cancellation takes effect. We will still accept cancellations after the expiry of this 14 day period, provided at least 24 hours’ notice is given, but a £10.00 administration charge may then be levied and deducted from the refunded amount. Bookings cancelled after expiry of the 14 day period and less than 24 hours before the booking period begins will be charged in full.
Cancellations should be made, preferably by email to info@flyparksexeter.co.uk or by post to us Fly Parks Exeter Avocet Road Sowton Ind. Est., Exeter EX2 7JF

4. Restricted vehicles

We can accept some non standard sized vehicles such as mobile homes, lorries, military or commercial vehicles, caravans and trailers but only by special prior arrangement. Additional charges will apply to all vehicles which do not fit in a standard size parking bay. Please contact us in advance for details.
 We regret that we may not be able to accept vehicles which have been specially adapted to meet the needs of disabled users. Please contact us in advance to check this if you are in any doubt.

5. Condition of Vehicle

It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition, has a current MOT certificate (if required by law) valid road fund licence and that no dangerous toxic or illegal substances have been left within the vehicle.

6. Complaints Procedure

Nothing in this procedure restricts the Customers right to pursue remedies through the Court. Flyparks Exeter Ltd will acknowledge the Customer's complaint in writing within 5 working days. Subject to receiving the Customer's co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection Flyparks Exeter Ltd will deal promptly with the complaint. A complaint will initially be dealt with by Flyparks Exeter Ltd's Customer Services Department. Flyparks Exeter Ltd's Customer Services Officer ("CSO") will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection. In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by Flyparks Exeter Ltd prior to any repairs being carried out thereto. Any communication in relation to the complaint can be made by e-mail with the Company's customer Services Officer at info@flyparksexeter.co.uk by using the Customer Service number 01392 446304 in writing addressed to the CSO at the administration address.

7. Jurisdiction

The contract between Flyparks Exeter Ltd and the Customer and any person travelling with the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales. Customer Service Number 01392 446304

Flyparks Exeter Ltd
Avocet Rd
Sowton Industrial Est.
Exeter
EX2 7JF
Tel: 01392 446304
E-mail: info@flyparksexeter.co.uk

Additional Terms and Conditions for Bookings with Accomodation

• The total price of the reservation will be charged for at the time of booking.
• Any amendments or cancellations made prior to 48 hours of arrival date/time will be refunded in full, unless the booking was made for a non-refundable product, in which case the cancellation fee shall be the full cost of the product at the time it was booked and purchased originally.
• No refund will be made for any amendments, cancellations or no shows made within the 48 hours prior to arrival date/time.
• Children cannot be accommodated at the hotel.
• Pets are not allowed in the hotel.
• All rooms are non-smoking.
• Check in from 15:00.  Check out by 11:00.

Terms and Conditions – Last Updated - April 2018